High-tech tools for collaboration and insight

In-depth analysis, forecasting, instant responses to program changes, and rapid, coordinated customer response – they’re all possible thanks to CMC technology. Learn more about the tools CMC has developed to deliver more insight, speed, and energy savings for your utility program in the links below.

ERMS
CMC Digital Platform – Our mobile-enabled digital platform supports all aspects of a utility program, streamlining delivery and making it easier to automate data collection, collaborate user workflows and gain insights about customers. Learn more>>

Customer Care Center – Staffed by our BPI-certified representatives, CMC’s high-tech Shoretel®-based Customer Care Center supports the entire customer engagement process, handling more than 450,000 energy-program-related calls per year. Learn more>>