Education. Inspiration. Action.
Our customer engagement philosophy is simple: deliver energy efficiency education through professionally trained, technically proficient outreach and customer care teams. Our professional teams excel at connecting with your customers by making technical information simple to understand and providing timely follow-up to requests. In our experience, it’s the most effective way to build trust with your customers.
We’re very proud of our team of highly trained Outreach Representatives who work with customers in every utility class — residential, income-eligible, multifamily, commercial industrial, institutional and non-profit. Through face-to-face education, they inspire customers to take action, and take control of their energy costs.
in energy savings have been delivered to utility programs by our Commercial and Industrial Outreach team.
CMC’s Customer Care Center supports our customer engagement process, from initial program inquiry to post-application customer service. Our goal: enable faster, higher-quality interactions, with detailed analysis of every customer connection.
Staffed by our BPI-trained Customer Service Representatives and driven by ShoreTel® technology, the Center each year fields more than 500,000 calls related to energy savings.
With robust call analysis, real-time and historical online chat reports, and on-demand reporting that incorporates inbound and outbound call data, we can identify key trends and opportunities. This valuable customer data enables us to improve program delivery, refine customer outreach, and ultimately enhance the customer experience.
calls handled each year by CMC’s highly-responsive call center team
See how CMC can help you! Call to speak to one of our representatives today.