By Michael Waller, Director of Customer Care For most households, participation in an energy efficiency program results from a series of small moments that build over time. A rising energy bill, a drafty room, a postcard or an email can gradually move a household from awareness to interest. Customer Care Teams often bridge interest and […]

By Ben Altomari, Director of Program Delivery The transition to building electrification is accelerating, driven by ambitious decarbonization goals, expanding incentive funding and increasing customer demand for high-efficiency technologies. Yet for low- and moderate-income (LMI) households, successful electrification requires far more than installing a heat pump or upgrading an electrical panel. The organizations achieving the greatest success recognize […]

FORT WASHINGTON, PA (July 21, 2026) — As utilities and their customers navigate the shift toward beneficial electrification, CMC Energy has named Nate Strong as Chief Operating Officer. Nate joins CMC’s Senior Leadership Team with more than 20 years of experience scaling energy services businesses, with leadership roles spanning contractors, utilities, and global manufacturers. “Nate has […]

By Ben Altomari, Director of Program Delivery New Jersey has made its intentions clear by developing the policy, funding, and program structure to drive large-scale electrification throughout the state. What will ultimately determine whether its goals are met, though, is the people needed to put it all into action. And that workforce does not yet exist at the scale New Jersey needs. […]

By Shaun Loyer, Program Manager Electrification is rapidly becoming a cornerstone of state and federal climate strategies. Without the right supporting policies, however, electrification could unintentionally increase energy costs for the households that can least afford it. The solution may already exist: pairing electrification with energy efficiency programs. To level set, electrification is an effort […]

By Becky Eshbach, Senior Director of Customer Experience Over the past few years, there has been a clear shift in how income-eligible energy-efficiency programs succeed or stall. Customer experience and a “Voice of the Customer” approach have become a necessity for successful programs. As we approach Triennium 2.5 and the New Jersey Comfort Partners program evolves toward deeper retrofits and broader eligibility, the customer’s journey will […]