Becky joined CMC Energy Services in January 2024 as the Senior Director for Customer Experience. She brings almost two decades of Customer Service and Marketing experience in the energy and the utility industry. Becky has a passion for elevating customer satisfaction, as well as marketing and technology innovation. That passion drives her desire to foster meaningful connections and deliver unparalleled service by shaping a customer-centric culture.
As a member of CMC’s senior leadership team, she helps guide the Customer Care Center and Marketing efforts to continuously assess, measure and improve the company’s efforts to increase efficiency and drive customer satisfaction.
Before joining CMC, Becky held positions of increasing responsibility for the last 18 years at UGI Utilities, Inc. and UGI Energy Services. Most recently, she served as senior director of Customer Success/Service, Marketing, External Communications and Community Relations. At UGI she also served as director of Marketing and Strategy, manager of Growth and Analytics and senior analyst for Analytics and Asset Management. In addition, she served as the business lead for UGI’s Women’s Impact Network since 2021, whose mission is to recruit, retain, develop and advance female leaders.
Notably, she has led multiple technology transformations including the implementation of Salesforce Marketing and Analytics Clouds, an upgrade to a best-in-class Customer Account Center web portal and app, as well as a new map-based CRM. All results have exceeded set business objectives.
A graduate of Albright College (B.S.) and Alvernia University (MBA), Becky also holds a certificate in Project Management from Villanova University and has completed Communications coursework at Purdue University. In her spare time, Becky enjoys coaching her two daughters in their many activities, including basketball, lacrosse and soccer, spending time outdoors or indulging her creative side with chalk and pastel art.