A world-class call center for your utility customers

Good outreach is about two things: giving your customers efficient, knowledgeable support, and inspiring them to develop a deeper relationship with your utility program.

With CMC’s state-of-the-art Customer Care Center, you get both.

Staffed by our BPI- and communications-trained Customer Service Representatives, our Customer Care Center supports the entire customer engagement process, enabling faster, higher-quality interactions and detailed analysis of every customer connection.

Driven by ShoreTel® technology, the Center fields more than 450,000 energy-savings-related calls each year, giving us access to valuable customer data that can be used to improve program delivery, refine customer outreach and enhance the customer experience.

Customer Care Center Technology Key Features and Benefits

Robust call analysis and on-demand reporting that incorporates inbound and outbound call data to spot trends and opportunities
Real-time and historical online chat reports, including total, answered and abandoned chat contacts, chat wrap-up and interaction times and more
Contact us today to learn how we can deliver results for your utility program.